TERMS & CONDITIONS

Please review the following terms & conditions prior to booking your rental. These terms & conditions are subject to change from time to time. If you have any questions or concerns, please contact us. We want to be sure you are comfortable will all expectations. Additional details available in your rental contract.

SPACE RENTALS

UPSTAIRSsjc offers rental space for day-of Bridal Party hair & make-up, filming & photoshoot changes and other short term needs as a bridge between home and venue.

Because many local event venues have tight turnarounds &/or limited space, many brides & grooms find they simply need an alternative to getting ready at their venue. Additionally, many find that clearing out belongings from a poorly lit hotel room while trying to get to that aisle on time can be inconvenient. 

CITY PARKING

Time limits and PAY in ADVANCE apply. 

1. On streets as per signage.

2. Parking Structure as per signage. 

3. Multi-modal Parking as per signage.

4. Other parking is available throughout the city.

Always PAY IN ADVANCE to avoid ticketing!!

LOAD IN

You may begin loading in & your vendors may set up at the time your rental starts. Please keep this in mind when booking your rental. If you need more time, book accordingly. All bookings start on the hour in (1) one hour increments.

You will be given the lock codes the day prior to your rental. These lock codes are specific to your rental date/time. You will be responsible for securing your belongings at all times. This includes keeping doors & deck boxes locked when necessary.

LOAD OUT

ALL of your belongings must be removed from the interior spaces no later than the end time of your rental. For your convenience, you may use your assigned locked exterior deck box.

 

  • All items must be removed from the deck box by the Monday following your rental.

  • The deck boxes are not weather proof. In warm weather, please do not place items which may melt in the box. In inclement weather, please take care to use plastic bags to protect your items.

  • Do not place food items in deck boxes.

Items which are not removed by the Monday following your rental will be disposed of and/or donated unless other arrangements have been made in advance in writing/email. There is an automatic charge of $200 for deck boxes which are not cleaned out by the deadline. 

While each deck box includes a lock, please be aware that these boxes are located in an open area which can be accessed by trespassers. We recommend removing your belongings at the conclusion of your off-site event. We are not responsible for the actions of trespassers. Use at your own risk.

FOOD & DRINK

Food and Drink must be removed from the interior and exterior of the property by the end of your rental. At no time are food and drink to be left behind.

 

For your convenience, trash bins (marked 26755) are available in the covered trash enclosure behind the red building in the parking lot to the left of Hennessy's patio.

OPEN FLAMES

Open flames and/or smoking are PROHIBITED. LED candles are permitted.

 

No cooking of any kind is permitted, including BBQs anywhere on the property.

You are welcome to bring in prepared food and drink.

MINORS & SAFETY

Person's under the age of 18 must be supervised by responsible adults at all times while on property, especially when using the exterior deck.

 

At no time should any person of any age stand or lean over the deck railing.

Care should be used by all guests when using the stairs. Please Note: We do not have an elevator.

BOOKING DEPOSIT

  • A $250 booking/security deposit is due at the time of booking.

  • $50 of the booking/security deposit is non-refundable.

  • The balance of the booking/security deposit is refundable if cancelled via email no later than (8) weeks prior to your confirmed rental date. Otherwise, the booking/security deposit will be held by UPSTAIRSsjc as security for your Rental.

CANCELLATIONS: No cancellations within (8) weeks of your rental date. Your entire deposit will be forfeited if not cancelled prior to the (8) week mark. Cancellations made more than (8) weeks prior to your rental date are subject to a $50 charge which will be deducted from your booking/security deposit.

FINAL PAYMENTS

All rentals must be paid in full (2) weeks prior to the date of your rental.

BOOKING/SECURITY
DEPOSIT 
& CANCELLATIONS

PLEASE NOTE: UPSTAIRSsjc does not book same-day back-to-back rentals Friday thru Sunday. Because the suites are professionally cleaned after each 4+hr rental, it is important for us to have adequate turnaround time. For this reason, please pay close attention to our cancellation policy.

 

A refundable $250 booking/security deposit is required for all rentals. ($50 of which is non-refundable see "Booking Deposit" above).

 

Deductions from the Booking/Security Deposit will be made for: Beyond-normal-wear & tear breakage/damage to the property, locks, furnishings, equipment, etc. up to the actual replacement cost. This includes loss of property. 

 

For damage/loss exceeding $200.00, you will be charged using your credit card on file.

 

CANCELLATIONS: No cancellations within (8) weeks of your rental date. Your entire deposit will be forfeited if not cancelled prior to the (8) week mark. Cancellations made more than (8) weeks prior to your rental date are subject to a $50 charge which will be deducted from your booking/security deposit.

 

Security Deposit Refunds will be issued within (14) business days of your rental date.

OFF LIMITS AREAS

THREE (3) offices in the space are not available for rent. 

SECURITY
MONITORING

For security purposes, the property is monitored by (24) surveillance cameras in all areas EXCEPT the bridal & restroom. In order to maintain privacy in the bridal room, please be sure to close the draperies. 

CHECK-OUT

1. Remove all personal property from the interior space.

2. Utilize, if necessary, the exterior deck box assigned to you.

3. Remove all food & drink items from interior & exterior spaces.

4. Place trash in covered trash enclosure bin marked "26755" (located to the left of Hennessy's Patio)

5. Turn off all lights.

6. Close and Lock windows & front door.

7. Lower the deck umbrella.

8. Enjoy your event!!

9. Remove all deck box items no later than the Monday following your rental date.

Please note: Our building does not have an elevator.